Inicio > Productos > ManageEngine SupportCenter Plus SupportCenter PlusSoftware de HelpDesk, Software de Atención al Cliente |
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Customer Case Tracking | Service Level Agreements |  |
When a request is raised via phone call, it would be great if the technician can access the requesters machine from his desk to resolve the issue instantly.
That is where Remote Desktop Sharing comes into play ! Instead of launching a whole bunch of different software to access remote machines, SupportCenter Plus Remote Desktop Sharing helps you to access all your client's desktop within the network and resolve issue in no time by trouble shooting. This Remote Desktop option can be used while delivering a demo for your product over a online meeting session to share screens of your product, presentations etc to your prospects.
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Browsers compatible for accessing remote desktop
All that you need to have is a Zoho Meeting login...Since Zoho Meeting is integrated with SupportCenter Plus, in no time you can create a meeting with your client by sending a meeting id through SupportCenter Plus. |
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Once you are connected by Zoho Meeting you will be able to do the following:
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Customer Case Tracking | Service Level Agreements | |
- Inicio de SupportCenter Plus
- Requerimientos del Sistema
- Características
- Demo en vivo
- Demo Personalizado
- Multi Tenencias
- Administración de Respuestas de Email
- Comunicación Multi Canal
- Integración con Twitter
- Generación de Tickets
- Portal de Auto Servicio
- Base de Conocimientos & Soluciones
- Administración de Contactos y Cuentas
- Administración de Contratos y SLA
- Integración con Telefonía Computarizada
- Asistencia Remota
- Reportes de Servicio al Cliente
