Should apply Service Pack 6_1 (SP-6_1) (for both Windows and Linux) to upgrade to latest build 6001.

See instructions to apply Service Pack

Should first apply Service Pack 5 (SP5) (for both Windows and Linux) to upgrade to build 5000 and then apply Service Pack 6_1 (SP-6_1) (for both Windows and Linux) to upgrade to latest build 6001.

See instructions to apply Service Pack

Contact EventLog Analyzer Support

Customers using any other build

How do I find out my build number?

Instructions to Apply Service Pack

1. Shut down EventLog Analyzer server. If EventLog Analyzer is running as a service, stop the service also.
2. Please wait for a few moments till the server/service terminates completely
3. Take a backup of the existing EventLog Analyzer MySQL database by creating a ZIP file of the contents of <EventLog Analyzer Home>/mysql directory and save it as mysql_backup.zip in the <EventLogAnalyzerHome> directory.
   or
   Take a backup of the existing EventLog Analyzer MSSQL database
   Follow the steps given below:
   1. Find the current location of the data file and log file for the database eventlog by using the following commands:
      

      use eventlog go sp_helpfile go

      
      
   2. Detach the database by using the following commands:
      

      use  master go sp_detach_db 'eventlog' go

      
      
   3. Backup the data file and log file from the current location (<MSSQL Home>\data\eventlog.mdf and <MSSQL Home>\data\eventlog_log.LDF)
      to the new location (<New location>\eventlog.mdf and <New Location>\eventlog_log.LDF).
   4. Re-attach the database and point to the old location by using the following commands:
      

      use  master go sp_attach_db 'eventlog' , '<MSSQL Home>\data\eventlog.mdf' , '<MSSQL Home>\data\eventlog_log.LDF' go

      
      
4. Execute the UpdateManager.bat (for Windows) or UpdateManager.sh (for Linux) file present in the <EventLogAnalyzerHome>/bin directory.
5. Click Browse and select the .PPM file that you have downloaded.
6. Click Install to install the service pack. This may take several minutes depending on the amount of data that needs to be migrated, so please do not terminate the procedure prematurely.
7. Wait until the service pack is fully installed.
8. Click Close and then click Exit to exit the Update Manager tool.
9. Start the EventLog Analyzer server.

Carry out the following instruction, if you are migrating from 5000 to the current version 6001:

• Run <EventLog Analyzer Home>/tools/IndexData.bat/sh.

The service pack is now installed, and you can start working with the latest version of EventLog Analyzer.

Note: If you are trying to apply more than one service pack at a time, you need to restart the EventLog Analyzer Server after applying each service pack and check whether your data is intact in the webclient. If you don't have any issues, follow the above steps for applying the other service pack. If you find any issues, do not continue applying the other service pack and contact EventLog Analyzer Support.

You can contact EventLog Analyzer Support at any time for assistance in upgrading EventLog Analyzer to the latest version. Customers using build 4010 or 4011, and Customers using build 4000 or 4001 or 4002 or 4003 or 4004 or 4005, contact EventLog Analyzer Support to upgrade to the latest build.